upgraded

peace has found me sitting in front of the window, trying to find words to tell you about my week. the sunset is making rosy the few lovely clouds i can see from my urban perch, as i'm serenaded by snow patrol. listening to this album for the first time i'm nagged in back of my mind by "these guys are awesome. how have i never heard them before?".

today was a fitting end to my too-stressful-for-words week. as i sneak glances past my monitor to the sunset world out my window i'm in that ache that you sometimes get when you are reminded of how beautiful life is. the colors of the setting sun are reflecting from behind me onto the downtown highrises and i'm just blown away.

work was nutty. we upgraded our reservations system and rolled it on the same week we just happened to get the highest call volume in the history of our call center. by the end of the week people were actually holding for over three hours. i'm sure the only reason they waited that long was because they'd been trying all week and decided just to wait it out. of course nothing on the new system works right because they've never run it with so many people on it at the same time. trains we book all day every day were not even loaded. it was so ugly.

(i really wish you could see this sunset. it's breathtaking.)

thursday was the worst day by far. when travel agents were finally able to get through they were so irritated that they usually spent the first few minutes whining about hold times. every rail booking i made had glitches and needed to be rebooked, and then when i went back to the tour package booking lines that system crashed. kathleen and i went out for sushi after work. i'm so she was free to hang out with me. i really needed the company.

yesterday we got our first bonuses on the new incentive plan. well, some did. i was not one of them. for whatever reason i was only at 20% of my goal. i have never ever ever been below my sales goals, so it was really upsetting. i didn't care so much about the money since i had so much overtime. i just felt like i was getting a failing grade and felt like a big loser. i cried. i sometimes forget what depths of overachiever disease i have. it's always something like this that reminds me. i talked to my manager and we think it was so low because i'm the only one taking latin american line calls for the last hour of the day, and the few calls i do get are usually someone wanting to put payment on a booking before the end of day so it doesn't cancel. no new bookings means no credit for my work. no credit means no bonus.

to get that horrid 20% stat at the end of such a stressful week rocked my world a bit. funny how things that "shouldn't" bother you can so thoroughly overwhelm you. i went to the house of prayer last night and was feeling nearly myself again when i got home. i worked again this morning. it's all overtime, so it doesn't feel like a hardship to plug in an extra four hours on a saturday when i know how pretty that looks on the old paycheck. but straight from work i went to the funeral of my friend jeremy's dad. told you this week was a doozie.

i have alot of things i want to say about the funeral but i think this post is long enough. i'll put it in another post.